Who is First Aid Finance Ltd?
Sean Steventon began working in the secured loans industry in the mid 1990's, but it wasn't until the new millennium that Sean realised life in a large brokerage wasn't for him. “I soon started to become fed-up with the impersonal way that we were treating our customers,” begins Sean “as the market became more competitive; we were expected to become more and more cut-throat. It just wasn't me.”
Sean decided to assemble a team of experienced underwriters and set up an independent brokerage. First Aid Finance Ltd had been born.
“The difference between us and the rest of the competition,” continues Sean “is that we take the time to listen to our customers. If you're going to find the best loan; you need to really appreciate your customer's circumstances. People want secured loans for all sorts of reasons from splashing out on a new car to consolidating existing debts.
“It's important to understand the position that your client is in without judging them. After all there aren't many of us who can honestly claim to have an entirely clean bill of financial health. If someone's had a run of bad luck in the past, and picked up a few CCJs or fallen behind on their mortgage repayments, we can still help.”
Customer care is one thing, but surely all customers really care about is getting the best deal? Sean agrees “Making the loan process as painless as possible helps, but it's our determination to find the best rates that keeps winning us business. We have access to a vast range of products, and because we are a truly independent brokers; we won't push one lender over another”.
So how would Sean sum up First Aid Finance Ltd's company philosophy? “We have a common-sense approach to business” he continues “you'll find that if you have the right product and treat your customers honestly and openly: word travel fast”.
If you have any questions about First Aid Finance Ltd call our free phone number 0800 031 9464, or if you're from the Midlands why not pay us a visit on Brownhills High Street, Walsall.
